Capital Region Community Services (CRCS) is seeking an enthusiastic full-time Transport Operations Officer to join our Living Well Program.

About the Role

At CRCS, we don’t just provide services – we empower individuals to live with independence, dignity and connection to their community. As a Transport Operations Officer, you will play a key role in supporting the safe, efficient and person-centred delivery of community transport services.

Working under the guidance of the Transport Coordinator, you will be responsible for the day-to-day operational support of the service, including fleet coordination, driver liaison, scheduling systems and administration. Your work will help ensure older people, people living with disability, and those requiring transport to medical or social supports can access services reliably and with dignity.

Participants access the Community Transport Service through programs including the Commonwealth Home Support Programme (CHSP), Community Assistance and Temporary Support (CATS), the National Disability Insurance Scheme (NDIS), Chronic Health Conditions Transport, Community Bus services and fee-for-service transport.

To be successful in this role you will need to have:

• Qualification in administration, business, aged care or a related field (or equivalent experience)
• Experience in an administrative or operational support role (transport or community services desirable)
• Strong organisational and time management skills with the ability to manage competing priorities
• High attention to detail and problem-solving capability
• Well-developed interpersonal and communication skills
• Experience working in a customer-focused environment
• Ability to learn and use multiple software systems
• Understanding of Work Health and Safety principles
• Knowledge of person-centred practice and community service delivery (or willingness to learn)

Responsibilities

In this varied and fast-paced role, you will:

• Support the daily coordination of transport services to meet participant needs
• Liaise with Community Transport Drivers to provide clear schedules, updates and operational support
• Manage vehicle operations, including servicing, maintenance, inspections and fleet records
• Maintain the vehicle register, logbooks and booking systems (e.g. TurnPoint, Orcoda)
• Assist with administrative tasks including reporting, data entry, billing support and documentation
• Support payroll and financial processing activities
• Monitor shared inboxes and respond to participant and stakeholder enquiries
• Ensure accurate data management and compliance with program requirements
• Contribute to safe work practices, risk management and incident reporting
• Support continuous improvement and quality service delivery

CRCS is committed to ensuring the safety and wellbeing of all young children and young people. As part of our commitment to child safeguarding, we require all employees to undergo relevant screening processes, including Working with Children Check (WWCC) and/or Working with Vulnerable People (WWVP) checks and National Police Checks.

CRCS also requires all employees to:

• Hold or be willing to obtain a satisfactory Working with Vulnerable People registration (ACT) and/or a Working with Children Check (NSW), and have these with them at all times whilst employed by CRCS.
• Undertake a National Criminal History Clearance by CRCS prior to commencing and every three years thereafter as a condition of employment. Employees are required to advise CRCS of any convictions that may effect their eligibility to work or perform the inherent requirements of their position 

We are a supportive and inclusive workplace with excellent conditions, including:

• Discounted early education and care program services
• 15 days personal leave (pro rata) and 17.5% annual leave loading
• Access to salary packaging up to $15,900 (increase your take home pay!)
• Up to 3 additional leave days between Christmas and New Year
• Commitment to supporting your professional development.
• Access to our Employee Assistance Program.

Diversity

We encourage applications from all backgrounds. These include, but are not limited to:

• Aboriginal and Torres Strait Islander people
• LGBTIQ+
• Those from culturally and linguistically diverse backgrounds
• Carers
• Mature age people
• People with lived experience of disability

About CRCS

Our organisation offers a diverse range of service offerings designed to support parents, caregivers, and education services in nurturing, supporting, and raising healthy, vibrant, and happy children and young people. The services provided include parent/carer education, support groups, early education support, targeted interventions for families and children, evidence-based therapeutic programs, and supported/targeted playgroups. Our employees will work collaboratively as a team to deliver tailored services across these programs, ensuring the best outcomes for all involved.

To apply

Please click the apply button and submit your resume and a short paragraph telling us why you are the most ideal candidate for this role. We would love to hear from you!

If you'd like to discuss the role or get a copy of the PD please do not hesitate to contact Kathryn Priol at Kathryn.Priol@crcs.com.au or People and Culture team at hr@crcs.com.au email. 

Kindly note that applications received via email may not be accepted. Please use the link to complete the application.